Community Services Staff

Department Main Numbers

Phone: 214.509.4500
Fax: 214.509.4590

24 Hour Water/Sewer Emergency: 214.509.4530

Community Services Staff & Other Contacts

Administration
Director	Steve Massey 214.509.4510
Assistant Director	Jimmy Knipp 214.509.4502
Sr. Administrative Assistant	Alison Schneck 214.509.4510
Administrative Assistant	Kay Drescher 214.509.4500
Utility Billing
Utility Billing Main Contact Setting up Trash/Recycling Service	Phone: 214.509.4560 Fax: 214.509.4567 coautilities@cityofallen.org
Utility Billing Supervisor	Kathy Chamberlain 214.509.4561
Trash & Recycling
Waste Services Manager	Donna Kliewer 214.509.4551
Education Specialist	Kathy Keller-Mielke 214.509.4552
Education Specialist	Amanda Mattle 214.509.4555
Service Contacts:
Missed Trash or Recycling Collection	Community Waste Disposal (CWD) 972.392.9300 x. 2
Damaged Polycart	Community Waste Disposal (CWD) 972.392.9300 x. 2
Bulk Waste or Large Brush Collection	Community Waste Disposal (CWD) 972.392.9300 x. 2
Alternative Disposal	Custer Road Transfer Station/ 9901 Custer Road 972.727.6341
HHW Collection	Community Service Department 214.509.4500
HHW Reuse Center	Plano Reuse Center/ 4110 W. Plano Parkway 972.769.4132
Water & Sewer
Stacy Road Pump Station	700 East Stacy Road 214.509.4530
24 Hour Water/Sewer Emergency:	214.509.4530
Water/Sewer Superintendent	Art Garza 214.509.4503
Streets & Drainage
Municipal Annex	214.509.4500
24 Hour Water/Sewer Emergency:	214.509.4530
Water Conservation/H2OME Improvement
Water Conservation Manager	Gail Donaldson 214.509.4559
Education Specialist	Andrea Smith 214.509.4553
Customer Service Rep/Rebate Program	Anne Lewis 214.509.4556
Keep Allen Beautiful
Main Contact	214.509.4551
Education Specialist	214.509.4555
Keep Allen Beautiful Board	Link to KAB Board Page