Utility Billing Information

The City of Allen provides water, sewer, drainage, trash and recycling services to Allen residents and businesses. Utility Billing, a division of the Community Service Department, is responsible for customer services related to these utilities. This includes initiating and terminating services and all billing and collection services. Customers are billed on a monthly basis.

Understanding Your Bill

The monthly services on the utility bill are fees associated with water, sewer, trash & recycling services, household hazardous waste, and drainage services. A basic summary of these services and a more detailed explanation of the utility bill will provide some assistance in understanding your bill. The City of Allen provides residents up-to-date information on city services through flyers In Your Bill.

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Initiating/Cancelling Service

Customers need to contact utility billing to start, transfer or cancel utility services with the City of Allen. To initiate service, a customer should complete a utility billing service application and put down a $50 deposit. To transfer or disconnect service, you will need to contact utility billing directly at 214.509.4560. Trash and recycling services are also connected to water/sewer services and will begin when you open an account for water services.

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How to Pay

The City of Allen now offers online bill payment in addition to payment by mail, in person at City Hall, night drop boxes, and automatic bank drafting and bill averaging.

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Service Rates & Penalty Fees

The City of Allen has established rates for utilities based on the cost of providing the services and a review of rates among comparable cities. Click here for utility rates for residents and commercial users.

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In Your Bill

Each month the City of Allen includes information in the utility bills to notify residents of various programs and important information. Read More...